Delivery / Returns / Warranty

• Dispatch - All orders placed before 3pm Mon-Fri will be shipped the same day from our Warehouse in Wales. All orders placed after 3pm or on weekends will be shipped the next business day.
• Courier - Next Day Delivery - Royal Mail 24 - on all orders (Mon-Fri).
• Shipment Cost - Free on all orders.
• Tracking - Full Tracked Service, you will receive an email with tracking details once the order has been dispatched.

We currently only accept orders for delivery to addresses in Great Britain.

If you are not completely satisfied for any reason, we will happily accept your return within 60 days of you receiving the item(s). Returns must be in an unused condition, returns cannot be accepted if they are visibly used, or damaged due to use or improper packaging.

If you would like to exchange for a different product, if you could please complete a return for a refund of the original items and place a new order for the items you would like in exchange. 

START RETURN

• FREE returns via our courier partner.
• Returns must be in an unused condition, returns cannot be accepted if they are visibly used, or damaged due to use or improper packaging.

• Delivery charges for returns from outside Great Britain will be at your own cost, however you may use any courier of your choice. 
• Import Duties and Taxes paid at the time of order are non refundable, you will receive a refund of the amount you paid for the products only.
• Returns must be in an unused condition, returns cannot be accepted if they are visibly used, or damaged due to use or improper packaging.

• Your return will be refunded once it has been received and processed at our warehouse.
• ​Returns must be unused, in the state you received them and in the original packaging (including any tags or inner packaging).

All products are covered by a 2 year replacement warranty as standard, this covers against defects in material or workmanship that occur under normal, intended use during the warranty period. The warranty period starts from the date you received your orignal purchase.

*The warranty does not cover normal wear and tear or damage resulting from general use over time. This includes, but is not limited to:

• Scratches, scuffs, stains or cosmetic marks from everyday use
• Fading or changes in colour caused by normal use or exposure to sunlight
• Natural wear of fabrics, zips, buckles, straps, handles and other components
• Abrasion or fraying caused by regular use
• Damage caused by overloading or carrying weight beyond the product's intended capacity
• Damage caused by misuse, accidents, improper care or alterations
• Damage caused by normal ageing of the product or materials

Normal wear and tear is expected with regular use and is not considered a manufacturing defect. If a component fails prematurely due to a defect in materials or workmanship, we will assess the issue and, where covered by the warranty, repair or replace the affected product or component.

If you are unsure whether an issue is covered, please contact us with details of the problem and photographs of the product. We will be happy to assess your warranty claim.