Delivery / Returns / Warranty

• Dispatch - All orders placed before 3pm Mon-Fri will be shipped the same day from our Warehouse in Wales. All orders placed after 3pm or on weekends will be shipped the next business day.
• Courier - Next Business Day Delivery - Royal Mail 24 or FedEx Priority - on all orders (Mon-Fri).
• Shipment Cost - Free on all orders.
• Tracking - Full Tracked Service, you will receive an email with tracking details once the order has been dispatched.

We currently offer delivery to certain EU member countries, Belgium, France, Germany, Ireland, Italy, Netherlands, Spain and also non EU members Switzerland.

• All orders placed before 3pm Mon-Fri (UK GMT) will be shipped the same day from our UK Warehouse. All orders placed after 3pm or on weekends will be shipped the next business day.
• DELIVERY within 3-4 business days. *Estimated timeframe, delays can be experienced with local customs outside our control.
• TRACKED Service, you will receive an email with tracking details once the order has been dispatched.
• DUTIES & IMPORT TAXES are included in the product price, shipping cost shown at checkout, there will be no additional charges at time of delivery.
• RETURNS All returns from outside of the UK are at the customers cost, you can use any courier of your choice, all return costs including any duties and taxes will be at the customers cost. Any fees charged to us on delivery will be deducted from your refund. Please complete an online return request to receive your Return packing slip and return address instructions.

We currently only accept orders for addresses in United Kingdom and certain European (EU) countries. If you are outside these countries. You may be able to use a freight forwarding service with delivery to a UK address for delivery outside these regions however delivery and all charges will be at your own cost and responsibility.

If you have any queries please do not hesitate to contact us: e-mail: team@threepeaksgbr.com

If you are not completely satisfied for any reason, we will happily accept your return within 60 days of you receiving the item(s). Returns must be in an unused condition, returns cannot be accepted if they are visibly used, or damaged due to use or improper packaging.

If you would like to exchange for a different product, if you could please complete a return for a refund of the original items and place a new order for the items you would like in exchange. 

• FREE returns via our courier partner.
• Returns must be in an unused condition, returns cannot be accepted if they are visibly used, or damaged due to use or improper packaging.

We currently offer delivery to certain EU member countries, Belgium, France, Germany, Ireland, Italy, Netherlands, Spain and also non EU members Switzerland.

• As part of the EU Right of Withdrawal policy we offer Returns up to 60 days and you can cancel an order before it is shipped using the Cancel Order button in your order summary, which you can access from your order confirmation email or online account. Once an order has been shipped you will either need to reject delivery and return to sender, or if it has been delivered follow the Return process.
• All returns from outside of the UK are at the customers cost, you can use any courier of your choice, all return costs including any duties and taxes will be at the customers cost. Any fees charged to us on delivery will be deducted from your refund. Please complete an online return request to receive your Return packing slip and return address instructions.

• Your return will be refunded once it has been received and processed at our warehouse.
• ​Returns must be unused, in the state you received them and in the original packaging (including any tags or inner packaging).

All products are covered by a 2 year replacement warranty as standard, this covers against defects in material or workmanship that occur under normal, intended use during the warranty period. The warranty period starts from the date you received your orignal purchase.

*The warranty does not cover normal wear and tear or damage resulting from general use over time. This includes, but is not limited to:

• Scratches, scuffs, stains or cosmetic marks from everyday use
• Fading or changes in colour caused by normal use or exposure to sunlight
• Natural wear of fabrics, zips, buckles, straps, handles and other components
• Abrasion or fraying caused by regular use
• Damage caused by overloading or carrying weight beyond the product's intended capacity
• Damage caused by misuse, accidents, improper care or alterations
• Damage caused by normal ageing of the product or materials

Normal wear and tear is expected with regular use and is not considered a manufacturing defect. If a component fails prematurely due to a defect in materials or workmanship, we will assess the issue and, where covered by the warranty, repair or replace the affected product or component.

If you are unsure whether an issue is covered, please contact us with details of the problem and photographs of the product. We will be happy to assess your warranty claim.