FAQ's

Klarna and Clearpay available, which can be found on
the final Payment page at Checkout after completing the Shipping details page.

Initially on the Checkout page, you will see available Express Checkout options depending
on your device, these include Paypal, Shop Pay, Apple Pay, Google Pay.

Alternatively, you can complete the Shipping information on the Checkout page and progress to the Payment page for standard
Credit and Debit card options, along with all other payment options.

• All orders placed before 3pm Mon-Fri will be shipped the same day from our Warehouse in Wales. All orders placed after 3pm or on weekends will be shipped the next business day.
• EXPRESS Next Day Delivery on all orders (Mon-Fri). Royal Mail - Tracked 24. Northern Ireland may take 48 hours.
• FREE on all orders.
• TRACKED Service, you will receive an email with tracking details once the order has been dispatched.

We currently offer delivery to certain EU member countries, Belgium, France, Germany, Ireland, Italy, Netherlands, Spain and also non EU members Switzerland.

• All orders placed before 3pm Mon-Fri (UK GMT) will be shipped the same day from our UK Warehouse. All orders placed after 3pm or on weekends will be shipped the next business day.
• DELIVERY within 3-4 business days. *Estimated timeframe, delays can be experienced with local customs outside our control.
• TRACKED Service, you will receive an email with tracking details once the order has been dispatched.
• DUTIES & IMPORT TAXES are included in the product price, shipping cost shown at checkout, there will be no additional charges at time of delivery.
• RETURNS All returns from outside of the UK are at the customers cost, you can use any courier of your choice, all return costs including any duties and taxes will be at the customers cost. Any fees charged to us on delivery will be deducted from your refund. Please complete an online return request to receive your Return packing slip and return address instructions.

We currently only accept orders for addresses in United Kingdom and certain European (EU) countries. If you are outside these countries You may be able to use a freight forwarding service with delivery to a UK address for delivery outside these regions however delivery and all charges will be at your own cost and responsibility.

If you have any queries please do not hesitate to contact us: e-mail: team@threepeaksgbr.com

If you are not completely satisfied for any reason, we will happily accept your return within 60 days of you receiving the item(s). Returns must be in an unused condition, returns cannot be accepted if they are visibly used, or damaged due to use or improper packaging.

If you would like to exchange for a different product, if you could please complete a return for a refund of the original items and place a new order for the items you would like in exchange. 

GO TO RETURNS

United Kingdom

• FREE returns via our courier partner for returns from a United Kingdom address.
• Returns must be in an unused condition, returns cannot be accepted if they are visibly used, or damaged due to use or improper packaging.

Europe / Rest of World

We currently offer delivery to certain EU member countries, Belgium, France, Germany, Ireland, Italy, Netherlands, Spain and also non EU members Switzerland.

• As part of the EU Right of Withdrawal policy we offer Returns up to 60 days and you can cancel an order before it is shipped using the Cancel Order button in your order summary, which you can access from your order confirmation email or online account. Once an order has been shipped you will either need to reject delivery and return to sender, or if it has been delivered follow the Return process.
• Delivery charges are Free for the above EU countries for orders above 100 €, there are zero restocking fees, but Return shipping costs will be at your own cost and responsibility.
• Returns must be in an unused condition, returns cannot be accepted if they are visibly used, or damaged due to use or improper packaging.
• All returns from outside of the UK are at the customers cost, you can use any courier of your choice, all return costs including any duties and taxes will be at the customers cost. Any fees charged to us on delivery will be deducted from your refund. Please complete an online return request to receive your Return packing slip and return address instructions.

Processing Refund

• Your return will be refunded once it has been received and processed at our warehouse.
• ​Returns must be unused, in the state you received them and in the original packaging (including any tags or inner packaging).

Our products are only available online, we do however offer a free 60 day return period, so if you were to purchase one to review and it is not quite what you are looking for, you can return it for a full refund.

Returns must be in an unused condition, returns cannot be accepted if they are visibly used, or damaged due to use or improper packaging.

We are based in Wales, United Kingdom.

We deliver to the United Kingdom, and currently offer delivery to certain EU countries, Belgium, France, Germany, Ireland, Italy, Netherlands, Spain and also non EU members Switzerland.

If you are outside these countries, you may be able to use a freight forwarding service with delivery to a UK address for delivery outside these regions however delivery and all charges will be at your own cost and responsibility.

Find all information here > Accessories Fit Guide

Find all information here > Cabin Fit Guide

Find all information here > Laptop Fit Guide

All products are made using using hard wearing and durable waterproof or water-resistant outer materials.

You can find the full details relating to specific products on the individual product pages.

Simply click on the Dimensions & Materials on the product page tab to view the waterproof details of each product.

The RPET material is water resistant and wipe clean.

For hard to remove stains we recommend hand washing with soap and water or machine washing on the gentle cycle with cold water and mild detergent.

Always air dry.

All products are covered by a 2 year replacement warranty as standard, this covers against defects in material or workmanship that occur under normal, intended use during the warranty period. The warranty period starts from the date you received your orignal purchase.

*The warranty does not cover normal wear and tear or damage resulting from general use over time. This includes, but is not limited to:

• Scratches, scuffs, stains or cosmetic marks from everyday use
• Fading or changes in colour caused by normal use or exposure to sunlight
• Natural wear of fabrics, zips, buckles, straps, handles and other components
• Abrasion or fraying caused by regular use
• Damage caused by overloading or carrying weight beyond the product's intended capacity
• Damage caused by misuse, accidents, improper care or alterations
• Damage caused by normal ageing of the product or materials

Normal wear and tear is expected with regular use and is not considered a manufacturing defect. If a component fails prematurely due to a defect in materials or workmanship, we will assess the issue and, where covered by the warranty, repair or replace the affected product or component.

If you are unsure whether an issue is covered, please contact us with details of the problem and photographs of the product. We will be happy to assess your warranty claim.

We use recycled cardboard product boxes and recycled paper tape.

As part of our commitment to reduce packaging waste, we do not provide any additional internal packaging with the recycled cardboard product boxes providing sufficient protection for the products.

All of our products are designed in the UK – South Wales to be exact, with products being sourced from multiple UK, European and International suppliers who meet our high standards.

Bags – made from recycled plastic bottles (RPET), China.

Packaging – made from recycled paper packaging, UK.

We continue to work to source sustainable products in the UK and Europe to minimise our Carbon impacts. Where we are unable to source products locally, we ensure the minimisation of the Carbon impact through supplier practices and ensuring our own Carbon impact is minimised.

Industry leading technology used in Asia allows for conversion of recycled plastic bottles (PET) into RPET fabric using environmentally sustainable practices. This assists to find an outlet for plastic in this region which is the source of much of the worlds Ocean pollution, helping to reduce future plastic pollution.

We work closely with our international suppliers to ensure they meet global standards for the recycled materials as well as Social, Environmental and Ethical conditions, including ensuring factories are run to European standards, and are BSCI accredited.

We are passionate about producing products that have a positive impact on the environment, with our key goal of helping to reduce Ocean plastic. As such, our products are produced using Recycled plastic bottles (PET) or Organic Materials. Whilst this assists to tackle the existing Ocean plastic problem, we also support Ocean Generation, a charitable organisation dedicated to the protection and restoration of the Oceans. 1% of our gross profit is donated to assist their efforts to provide education and ocean restoration projects to reduce future Ocean pollution. When evaluating the environmental impact of producing any product, we consider the sourcing of sustainable materials combined with the sustainable management of any wasteproducts, and the Carbon impact of obtaining these products. We are passionate about all these factors and work closely with our international suppliers to ensure they meet global standards for the recycled materials as well as Social, Environmental and Ethical conditions, including ensuring factories are run to European standards, and are BSCI accredited.