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FAQ'S
Here is a list of FAQ'S, if this doesn't help pop us a message! Use the form or email us: team@threepeaksgbr.com
We aim to respond within 24 hours.
PAYMENT OPTIONS
We offer Klarna and Clearpay as buy now pay later payment options, which can be found on
the final Payment page at Checkout after completing the Shipping details page.
Initially on the Checkout page, you will see available Express Checkout options depending
on your device, these include Paypal, Shop Pay, Apple Pay, Google Pay.
Alternatively, you can complete the Shipping information on the Checkout page and progress to the Payment page for standard
Credit and Debit card options, along with all other payment options.
UK SHIPPING
Order by midday Mon-Fri for same day dispatch.
We use Next Day Delivery Services for GB orders.
Deliveries to Northern Ireland take 2 working days.
All international deliveries take between 2-7 business days.
This is a fully tracked service.
We offer free shipping on all GB orders over £30.
We offer free shipping on all International orders over £100.
International shipping
We deliver anywhere in the world, additional charges may apply based on delivery location.
All international deliveries take between 2-7 business days.
We offer free shipping on all International orders over £100.
There are no customs or duty charges for international customers - this is included within the shipping cost.
If you have any queries please do not hesitate to contact us: e-mail: team@threepeaksgbr.com
Returns
We offer free UK returns within 30 days.
Charges may apply for international returns.
Laptop Fit Guide
Kaito 20L - Up to 16 inch
Commuter 22L - Up to 17 inch
Weekender 28L - Up to 16 inch
Tide 12L - Up to 14 inch
Tide 18L - Up to 16 inch
Accessories & Lunch Bag - Fit Guide
The Tide Lunch Bag & Accessories bags are designed to fit in the following backpacks in modular fashion.
Tide 12L
Tide 18L
Kaito 20L
Commuter 22L
Weekender 28L
There is space in each bag to carry both inserts together.
Are the bags waterproof?
Our bags are water-resistant. They’ll be suitable for use in the rain and are splash proof, but we wouldn’t recommend submerging in water.
How do I clean my bag?
The RPET material is water resistant and wipe clean.
For hard to remove stains we recommend hand washing with soap and water or machine washing on the gentle cycle with cold water and mild detergent.
Always air dry.
WARRANTY
All our RPET Bags come with a 6 month warranty as standard, this covers against defects in material or workmanship.
*The Warranty does not cover misuse or overloading which can cause damage to zips and other components. We’re committed to developing quality & robust products which are made to last, without compromising the environment.
All our clothing comes with a 30 day guarantee. *providing wash instructions are followed
PACKAGING
All items are packaged in UK made, recycled brown paper packaging.
WHERE ARE THEY MADE?
All of our products are designed in the UK – South Wales to be exact, with products being sourced from multiple UK, European and International suppliers who meet our high standards.
Bags – made from recycled plastic bottles (RPET), China.
Eco bottles - made from sugar cane pulp, Sweden.
Clothing – made from 100% organic cotton, sourced in UK & Portugal.
Packaging – made from recycled paper packaging, UK.
We continue to work to source sustainable products in the UK and Europe to minimise our Carbon impacts. Where we are unable to source products locally, we ensure the minimisation of the Carbon impact through supplier practices and ensuring our own Carbon impact is minimised.
Industry leading technology used in Asia allows for conversion of recycled plastic bottles (PET) into RPET fabric using environmentally sustainable practices. This assists to find an outlet for plastic in this region which is the source of much of the worlds Ocean pollution, helping to reduce future plastic pollution.
We work closely with our international suppliers to ensure they meet global standards for the recycled materials as well as Social, Environmental and Ethical conditions, including ensuring factories are run to European standards, and are BSCI accredited.
ENVIRONMENTAL IMPACT
We are passionate about producing products that have a positive impact on the environment, with our key goal of helping to reduce Ocean plastic. As such, all of our products are produced using Recycled plastic bottles (PET) or 100% Organic Materials. Whilst this assists to tackle the existing Ocean plastic problem, we also support Ocean Generation, a charitable organisation dedicated to the protection and restoration of the Oceans. 2% of our gross profit is donated to assist their efforts to provide education and ocean restoration projects to reduce future Ocean pollution. When evaluating the environmental impact of producing any product, we consider the sourcing of sustainable materials combined with the sustainable management of any wasteproducts, and the Carbon impact of obtaining these products. We are passionate about all these factors and work closely with our international suppliers to ensure they meet global standards for the recycled materials as well as Social, Environmental and Ethical conditions, including ensuring factories are run to European standards, and are BSCI accredited.